• Work Mode: Remote
• Weekly Off’s: Mon to Sun rotational offs
• Shift: Any Shift (Any shift between 7:00 AM – 12:00 AM IST, rotational weekly offs)
• Location: Cochin (preferred) or anywhere in Kerala
• Salary: ₹15,000 – ₹24,000 per month
• Immediate Joiners Only

What You’ll Do

• Communicate with customers via chat to resolve queries effectively.
• Triage inbound support tickets by categorizing and prioritizing them according to predefined requirements.
• Manage and resolve Tier 1 & Tier 2 tickets; escalate Tier 3 issues to the specialist team.
• Become a product expert, guiding customers with best practices and usage strategies.
• Share creative ideas and insights to improve customer experience and drive support excellence.

What We’re Looking For

• 0 – 6 months of experience in customer support (B2B SaaS experience is a plus).
• Tech-savvy mindset – comfortable learning and supporting software products.
• Excellent written and verbal communication skills in English.
• Willingness to work in night shifts (7 days a week coverage with rotational offs).
• Proficiency in Microsoft Office tools.
• Someone who enjoys talking to people and can explain complex issues in a clear, simple way.
• Strong customer-first attitude with patience, empathy, and problem-solving skills.
• Highly organized, detail-oriented, and adaptable under pressure.
• Positive personality with a sense of humor that helps in customer interactions.
• Available to start immediately.

Why Join Us?

• Work with a global SaaS product and build your career in tech support.
• Hands-on learning and growth opportunities in customer experience.
• Competitive salary, flexible remote setup, and exposure to international customers.

If you’re goal-oriented, love solving problems, and want to kickstart your career in SaaS support - we’d love to hear from you!